Shipping & Delivery Policy

Thank you for choosing Silae ESG Solutions Pvt Ltd  for your industrial automation needs. Our shipping and delivery policy is designed to provide you with transparency and clarity regarding the shipment and delivery of products purchased from us. Please review the following information to understand the terms and conditions associated with our shipping and delivery services.

1. Shipping Options:

• Silae ESG Solutions Pvt Ltd  offers multiple shipping options to meet your specific requirements. The available options may include standard, or specialized shipping services.

• The shipping options available to you will be displayed during the checkout process, along with their respective delivery times and associated costs.

2. Shipping Charges:

• Shipping charges are calculated based on the shipping method selected, the destination address, and the weight or dimensions of the products being shipped.

• The shipping charges will be clearly itemized in your order summary before you confirm your purchase.

3. Delivery Times:

• The estimated delivery times for each shipping method are provided during the checkout process.

• Please note that delivery times are approximate and may vary based on factors such as product availability, destination location, and external shipping carrier performance.

• Silae ESG Solutions Pvt Ltd  is not responsible for delays caused by unforeseen circumstances, such as natural disasters, customs clearance, or carrier-related issues.

4. Order Processing Time:

• Orders are typically processed and shipped within 30 business days after your payment has been confirmed.

• You will receive a confirmation email with tracking information once your order has been shipped.

5. International Shipping:

• Silae ESG Solutions Pvt Ltd  may offer international shipping to select destinations.

• International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their respective countries.

6. Shipment Tracking:

• All orders shipped by Silae ESG Solutions Pvt Ltd  are provided with tracking information.

• You can track the status and location of your shipment by using the tracking number provided in your shipping confirmation email.

7. Shipping Address:

• Please ensure that you provide accurate and complete shipping information during the checkout process to avoid delivery delays or misdeliveries.

• Silae ESG Solutions Pvt Ltd  is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

8. Delivery Confirmation:

• Upon successful delivery of your order, a confirmation email will be sent to the email address provided during the order placement.

• It is the customer's responsibility to check and confirm the delivery of their order.

9. Shipping and Delivery Questions:

If you have any questions or concerns regarding our shipping and delivery policy, please don't hesitate to contact our customer support team at contactus@silae.io. We are here to assist you.

Silae ESG Solutions Pvt Ltd

T 629, New Minal Residency

JK Road,  Bhopal, 462023, India

contactus@silae.io

Note: 

This shipping and delivery policy is subject to change at any time without prior notice. Please refer to our website or contact our customer support team for the most up-to-date policy information.